Support
Help with PerfPace, on perfpace.com and in the PerfPace iPhone app. Email us at support@perfpace.com and we’ll get back to you.
1. Contact us
Email support@perfpace.com with the email address of your PerfPace account and what happened. Please don’t send passwords.
To report something a coach, player or family wrote that shouldn’t be there, email us too, saying which player and session it’s on.
2. Signing in and getting access
- Sign in with your email and password, or with Google or Apple if you created your account that way. In the iPhone app, Sign in opens perfpace.com in a secure browser sheet.
- Forgotten your password? Use Forgot password on the sign-in page.
- A new account waits for a PerfPace admin to approve it. An invite link from your coach or centre gives you access straight away.
3. Deleting your account
You can delete your account yourself: on the website in Settings, Delete account; in the iPhone app at the bottom of the You tab. You’ll see what is deleted before you confirm. Your own player profile, and any player only you look after, are deleted with it. If you’re a coach, feedback you’ve published stays on your players’ pages as from “Former coach”. The Privacy Policy explains the rest.
4. Privacy
Read our Privacy Policy and Terms and Conditions. For questions about your information, email privacy@perfpace.com.