Terms and Conditions

PerfPace (“PerfPace”, “we”, “us”) provides the PerfPace platform at perfpace.com and the PerfPace iPhone app, used by tennis centres, coaches, players and families to run performance tennis programmes (the “Service”).

By creating an account or using the Service you agree to these terms. If you use PerfPace on behalf of a centre, club or other organisation, you confirm you are authorised to accept these terms for it.

You must be 18 or over to create an account, or 13 or over with the permission of a parent or guardian, who also accepts these terms. Younger players don’t need an account: a parent or guardian looks after their player profile from their own account.

New accounts may need to be approved before they can use the Service. Centres and coaches can also invite people to join. We may refuse or withdraw access at our discretion.

• Give accurate information and keep it up to date.
• Keep your password, or the Google or Apple account you sign in with, secure, and don’t share your account. You’re responsible for what happens under it.
• Tell us straight away at support@perfpace.com if you think someone else has used your account.

When you add a player profile for someone else, such as your child, you confirm you are their parent or guardian, or otherwise have the right to share their information and act for them on PerfPace.

Centres and coaches are responsible for their own safeguarding duties and for the information they record about the players they work with. PerfPace provides tools to support that work; it doesn’t replace a centre’s own policies.

You keep ownership of the content you add to PerfPace, such as goals, session notes, reviews, transcripts, comments and training schedules (“Your Content”).

You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process and display Your Content as needed to provide, maintain, secure and improve the Service, and to show it to the people it is shared with on PerfPace (for example, a coach’s published session is shown to the player and the people who look after them).

You confirm you have the rights and permissions needed to add Your Content, including any recordings or transcripts of sessions, and that the people involved have been told it is being recorded where the law requires it.

You agree not to:

• break the law, or use PerfPace to harass, harm or discriminate against anyone;
• add content that is unlawful, abusive or that you don’t have the right to share;
• access accounts, centres or information you aren’t authorised to see;
• interfere with, overload or try to break the security of the Service;
• copy, scrape, resell or reverse engineer the Service, except where the law allows it.

Some features, such as session feedback and AI-assisted session drafts, are only available on certain plans. The features on each plan, and any fees, are agreed with you or your centre separately. We may change the features available on a plan, and will give reasonable notice of changes that materially reduce them.

Plans that include AI features let coaches generate draft session feedback from a session’s details and transcript. To provide these features, the relevant session information is processed on our behalf by our downstream AI provider, Anthropic, under terms that require it to protect that data and use it only to provide its service to us.

AI drafts are suggestions. They can be incomplete or wrong, and a coach must check every draft before it is shared. The coach remains responsible for the feedback they publish.

We handle personal information as described in our Privacy Policy. In running PerfPace, we may process the information in the Service in a number of ways to operate, secure and improve the platform and the experience it provides, for example by analysing how features are used, fixing problems and developing new features. Where we can, we do this using aggregated or de-identified information.

PerfPace is a tool for recording and sharing coaching information. It doesn’t give coaching, medical or other professional advice, and decisions about a player’s training, health and welfare remain with the player, their family, their coaches and their centre.

We work to keep PerfPace available and secure, but we can’t promise it will always be uninterrupted or error-free. We may change, suspend or stop parts of the Service, and will try to give notice of significant changes.

You can stop using PerfPace at any time and delete your account yourself, in Settings on the website or in the iPhone app, or ask us to close it at support@perfpace.com. Deleting an account is permanent. It also deletes the players you look after, unless another parent or guardian still looks after them, as our Privacy Policy explains. If you’re a coach, the feedback you published stays on the players’ pages, shown as from a former coach, and the licence in section 5 continues for it.

We may suspend or close an account that breaks these terms, puts others at risk, or where we are required to by law. Sections 5, 13 and 15 continue to apply after your account closes.

Nothing in these terms limits liability that can’t be limited by law, including for death or personal injury caused by negligence, or for fraud. If you use PerfPace as a consumer, your statutory rights are not affected.

Subject to that, we aren’t liable for losses that weren’t reasonably foreseeable, for loss of business, profit or opportunity, or for content added by other users. Where PerfPace is used by a business or organisation, our total liability in any 12-month period is limited to the fees paid to us for the Service in that period, or £100 if greater.

We may update these terms from time to time. We’ll show the date of the latest version at the top of this page and tell you about significant changes, for example by email or in the Service. If you keep using PerfPace after a change takes effect, the updated terms apply.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, though if you live elsewhere in the UK you may also bring proceedings where you live.

Questions about these terms? Contact us at support@perfpace.com.